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Frequently Asked Questions (FAQs)

  • Can I have an event at a fire station?
    Unfortunately, we do not provide the ability to have events at our fire stations.
  • Can I request a fire engine for birthday parties or special events?
    Unfortunately, we do not provide fire engines for birthday parties or special events. However, we can offer a video greeting. To request a video, please email us at fire@smcfire.org.
  • Can you help with a smoke detector or carbon monoxide (CO2) detector?
    For information on smoke detectors and CO2 detectors, please visit our webpage: CO and Smoke Detectors.
  • Do you have patches or department merchandise for distribution?
    Unfortunately, the San Mateo Consolidated Fire Department does not have patches or merchandise for sale/distribution to the public.
  • Do you offer car seat installations or safety checks?
    For car seat information, please visit the National Highway Traffic Safety Administration's webpage, Car Seats and Booster Seats.
  • How do I dispose of a fire extinguisher?
    For information on proper disposal, please visit our webpage: How to Dispose of a Fire Extinguisher.
  • How do I dispose of expired medications, sharps, or hazardous materials?"
    Expired Medications - For information on proper disposal, please visit our webpage: MED Project. Sharps - For information on proper disposal, please visit San Mateo County Health's webpage: Safe Home Needle Disposal. Hazardous Materials - All household hazardous items (i.e. batteries, oil, antifreeze, paint, fertilizers, pesticides, thermometers/thermostats, cleaning agents, aerosols, and fluorescent light bulbs) need to be disposed through the San Mateo County Household Hazardous Waste Program. Please call them at (650) 363-4718 or visit http://www.smhealth.org/hhw for an appointment.
  • How do I get a copy of an incident or investigation report?
    To request a copy, please visit our webpage: Request a Public Record.
  • How do I notify you that I am having a BBQ this weekend?
    If you are having a large BBQ, you can report it to non-emergency dispatch at (650) 368-1421. If you need a tent over 400 feet, you will need a permit. Please contact Fire Prevention for assistance at (650) 522-7940 or email PubEd@smcfire.org.
  • How do I order a Knox Box for my property?
    To order a Knox Box within our jurisdiction, please visit our webpage: Knox Box.
  • How do I pay for an invoice from the San Mateo Consolidated Fire Department?
    Invoices can be paid by calling our Finance Department at (650) 522-7100. Please be advised credit card payments will be charged a convenience fee. Payments may also be made by mailing a check, including the invoice number you are paying, to: Finance Department 330 W 20th Ave San Mateo, CA 94403
  • How do I report a fire hazard?
    To report a fire hazard, please visit our webpage: Report a Fire Hazard.
  • How do I report a leaking fire hydrant?
    To report a leaking fire hydrant in Belmont, San Mateo, or Foster City, please visit one of the following webpages: Belmont - Mid-Peninsula Water District. San Mateo - California Water Service. Foster City - Foster City Access.
  • How do I report my neighbor smoking in their apartment?
    Unfortunately, the Fire Department cannot enforce the smoking ordinance. For questions, about the ordinace, please contact your local police department.
  • How do I request a ride-along?
    Unfortunately, we do not offer ride-alongs. For information about our Cadet program, please visit our webpage: Cadet Program.
  • How should I prepare for a power outage/blackout (i.e. oxygen, elevator, and garage doors)?"
    To learn how to prepare, please visit our webpage: Office of Emergency Services.
  • I need help getting someone up (lift assist). Who do I contact?
    If someone has fallen and/or needs help getting on their feet, please call our non-emergency dispatch number at (650) 368-1421. If they have any injuries of any kind, please call 911.
  • I need to test my fire alarm. How do I notify the Fire Department?
    Please contact non-emergency dispatch at (650) 368-1421.
  • I received an invoice from the San Mateo Consolidated Fire Department, and I have a question about it. Who do I call?"
    For questions, please call the Community Risk Reduction Division at (650) 522-7940.
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